Terms and Conditions

Acceptance of Terms

By accessing our website, using our services, signing in to a customer dashboard or connecting a WhatsApp Business account through Jayshree Software, you agree to follow these Terms and Conditions. If you do not agree, you should not use the applicable service.

Services

Jayshree Software provides software development, website and application services, customer dashboard features, support and integrations including WhatsApp Business features. Specific project scope, pricing, timelines, deliverables and support obligations may be defined in a separate quotation, proposal, invoice, service agreement or written communication.

Account and Customer Responsibilities

You are responsible for providing accurate information, maintaining the confidentiality of login credentials, controlling access to your account and ensuring that your users, employees, customers and service providers use our services lawfully. You must not use the services to send spam, fraudulent, abusive, illegal, harmful or unauthorized communications.

WhatsApp Business and Meta Platform Use

When you use WhatsApp Business or Meta-related integrations through Jayshree Software, you are responsible for complying with all applicable Meta, WhatsApp, platform, messaging, consent and template requirements. You must only message recipients where you have the required permission or lawful basis and must honor opt-out, deletion and support requests as applicable.

Meta or WhatsApp services may be changed, limited, suspended or unavailable based on platform policies, account status, technical issues or third-party service availability.

Payments and Taxes

Fees, payment schedules and taxes are handled according to the applicable quotation, invoice or written agreement. Unless otherwise agreed in writing, fees paid for completed services, delivered work or active subscription periods are non-refundable.

Intellectual Property

Jayshree Software retains rights in its pre-existing tools, frameworks, templates, know-how, designs and code libraries. Customer-owned materials remain the customer's property. Ownership of custom deliverables is governed by the applicable project agreement, invoice or written communication.

Data, Privacy and Deletion

Our collection and use of personal information is described in our Privacy Policy. To request deletion of account data, WhatsApp connection data, customer data or message history, visit our Data Deletion page.

Service Availability

We work to keep our services reliable, but we do not guarantee uninterrupted, error-free or permanently available service. Maintenance, hosting issues, internet failures, third-party platform changes or security events may affect availability or functionality.

Limitation of Liability

To the maximum extent permitted by law, Jayshree Software is not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of business, loss of data or service interruption arising from use of our website, services, dashboard or third-party integrations.

Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of the services after changes are posted means you accept the updated terms.